FAQ

Quick answers on orders, shipping, returns, sizing, gift cards and the shop. Jump to a section:

About MADE MOBB

What is MADE MOBB?

A streetwear brand from Kansas City, Missouri, founded in 2013. It designs graphic tees, heavyweight fleece, headwear and jackets, and runs a flagship store in the Crossroads Arts District.

Where is the MADE MOBB store?

221 Southwest Blvd, Kansas City, MO 64108, in the Crossroads.

What are the store hours?

Monday through Saturday, 11 AM to 7 PM. Closed Sunday.

Orders and Payment

Do I need an account to place an order?

No. You can check out as a guest. An account adds your order history, saved favorites and movement alerts.

Can I change or cancel my order?

Email info@mademobb.com as soon as possible. We can only change or cancel an order that has not been packed or shipped, and pre-order or made-to-order pieces cannot be cancelled once production starts.

I picked the wrong size or color. What do I do?

If your order has not shipped, email us right away and we will try to fix it. After delivery, use the return process below and place a new order for the right one.

What payment methods do you accept?

Major cards, Shop Pay, Apple Pay, PayPal and pay later options shown at checkout.

I never got my confirmation email.

Check your spam folder first. If it is not there, email info@mademobb.com and we will confirm your order. We reply within 1 to 2 business days.

Where do I enter a discount code?

In the discount code field at checkout, before you pay.

Shipping, Tracking and Pickup

How much is shipping?

US shipping is free on orders of $100 or more, after discounts. Every other rate is shown at checkout before you pay.

How long until my order ships?

In-stock orders are processed in 1 to 3 business days, longer during drops, sales and holidays. Pre-order and made-to-order pieces can take up to 3 weeks and may ship separately.

How long does delivery take?

Most US orders arrive within 5 to 7 business days after shipping. That is the carrier's estimate, not a guarantee.

Do you ship internationally?

Yes, to Canada and many other countries, with rates shown at checkout. Duties, taxes and customs fees are charged by your country and are your responsibility.

How do I track my order?

A shipping confirmation email with tracking goes out when your order ships, and tracking can take up to 24 hours to update. Signed in members also see orders in their account.

Can I change my shipping address?

Only before your order ships. Email info@mademobb.com right away. Once a package is with the carrier, it cannot be redirected.

Tracking says delivered but nothing arrived.

Check with neighbors and your building's mailroom first. Once the carrier marks a package delivered to your address, it is your responsibility, and lost package claims run through the carrier.

My tracking has not moved.

If tracking shows no update for 10 business days, email us your order number and we will open an inquiry with the carrier.

Can I pick up my order in store?

Yes, local pickup is free. Orders are usually ready within 24 hours on store days, and we email you when yours is ready. Bring your confirmation and a photo ID. Someone else can pick up with your order number and name. Orders not picked up within 14 days go back to stock and convert to store credit.

Returns, Exchanges and Refunds

What is the return policy?

You have 14 days from delivery, or from pickup for local orders, to request a return. Items must be unworn, unwashed and unaltered, with original tags and packaging, plus your order number or proof of purchase. The full policy is on the Returns page.

How do I start a return?

Email info@mademobb.com within 14 days with the subject line RETURN and your order number, and tell us what is coming back and why. Wait for our approval email with instructions, since unapproved returns are not accepted. Ship with a tracked service, or drop an approved return at the shop during store hours.

Who pays for return shipping?

You do, and original shipping charges are not refundable. If we made the mistake, a wrong, defective or damaged item, we cover it.

What cannot be returned?

Sale and marked-down items, pre-order and made-to-order pieces, one-of-one and custom pieces, gift cards, and anything marked Final Sale on its product page.

How do exchanges work?

The fastest route is to return the original for a refund and place a new order for the size or color you want. Limited drops sell out, so we cannot hold pieces while a return is in transit.

When will I get my refund?

Once your return arrives, we inspect it and email approval. Approved refunds go to your original payment method within 10 business days, and your bank may take a few extra days to post it. Orders paid with a gift card or store credit are refunded as store credit. If 15 business days pass after approval with no refund, email us.

My item arrived damaged or wrong.

Inspect your order when it lands. Email info@mademobb.com within 7 days of delivery with your order number and clear photos of the item, the issue and the shipping label. We will send a replacement, or refund you if it is no longer available.

Products, Sizing and Care

What sizes does MADE MOBB carry?

Most apparel runs S to 3XL, but not every piece comes in every size. Every product page carries its own size guide.

How should I wash my tees so the print lasts?

Wash cold and inside out, then hang dry or tumble low. That keeps the graphic and the heavyweight cotton right.

How do I know when a sold-out piece restocks?

Open the product page and sign up for the back in stock reminder. Restocks are also announced on Instagram, @mademobb.

Do collaboration pieces restock?

No. Collaborations are limited runs built with each partner. When one sells out, it is done.

Can you help me find a specific item?

Email info@mademobb.com with the item, color and size you are after, and check the shop at 221 Southwest Blvd, where drops land first.

Gift Cards and Your Account

How do MADE MOBB gift cards work?

Gift cards come in $25 to $500, are delivered by email, and are redeemed with the code at checkout. Gift cards are final sale.

What if my gift card does not cover my order?

The remaining balance shows at checkout and can be paid with any other payment method.

I lost my gift card email.

Email info@mademobb.com and we will help you recover it.

What do I get with an account?

Your full order history, favorites saved to your account, and movement emails when a favorite drops in price, runs low or comes back in stock.

Store, First Friday and Business

How do I sign up to vend at First Friday?

The First Friday Marketplace runs at the flagship every First Friday, 5:30 to 9:30 PM. Apply through the vendor application form. Booth fees are $100 for small business vendors and $150 for food vendors. Selected vendors get a confirmation email about two weeks before the event.

Do you do wholesale?

Yes, MADE MOBB wholesales to select retailers. Start through the contact page.

Can my business collaborate with MADE MOBB?

Collaborations start with a conversation. Send the idea through the contact page.

How fast do you answer email?

Within 1 to 2 business days. Including your order number gets you a faster answer.