Shipping policy

Last updated: November 9, 2026

Thank you for shopping with MADE MOBB. This policy explains how and when your order ships. By placing an order, you agree to this policy.

In-stock orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).
Processing can take longer during new drops, sales, holidays and events. We will email you if your order is delayed.
Orders with a pre-order, made-to-order or MADE MOBB UNDERGROUND item ship when that item is ready. Made-to-order items can take up to 3 weeks and may ship separately from the rest of your order.

We ship to Canada and many other countries. Rates and delivery estimates are shown at checkout.
International orders may be charged duties, taxes and customs fees by the destination country. These are the customer's responsibility and are not included in our prices or shipping rates.
If you refuse a package or do not pay customs fees, the order will not be refunded. Any refund for a returned package will not include original shipping, duties or return shipping costs.
We are not responsible for delays caused by customs.

Kansas City customers can choose Local Pickup at checkout for free.
Pickup orders are usually ready within 24 hours on store days. Wait for the "ready for pickup" email before coming in.
Pick up at 221 Southwest Blvd, Kansas City, MO 64108 during store hours (Monday to Saturday, 11 AM to 7 PM; closed Sunday).
Orders not picked up within 14 days of the ready notice are returned to stock and converted to store credit.

You will receive a shipping confirmation email with tracking once your order ships. Tracking can take up to 24 hours to update.

Please double check your address at checkout. You are responsible for providing a complete and correct address.
We can only update an address before your order ships. Email info@mademobb.com right away if you need a change.
If a package is returned to us because of an incorrect address, a failed delivery or a refused package, we can reship it once you pay the new shipping cost, or refund the item price minus original shipping costs.
We cannot redirect packages that are already with the carrier.

MADE MOBB is not responsible for packages that are lost, stolen or delayed once the carrier marks them as delivered to the address you provided.
If your tracking shows delivered but you cannot find your package, check with neighbors and your building's mailroom, then file a claim with the carrier.
If tracking has not updated for 10 business days, email us with your order number and we will open an inquiry with the carrier.
Email info@mademobb.com within 7 days of the delivery date for any damaged package, with photos of the box and items.

Email info@mademobb.com with your order number and we will get back to you within 1 to 2 business days.